FAQ

FAQ

  • Q Why did you choose us?

    A

    A. Strictly control of quality management system, and provide the best quality products and reasonable prices;
    B. Provide OEM&customized services;
    C. 24 hours *7 days after-sales service;
    D. We are a professional manufacturer of extrusion equipments for almost 30 years experience; 
    E. We make the machines ourself to reduce the cost for our customers.
    F. Quick and controlled delivery time

  • Q What services do we offer?

    A Pre-sale communication, design proposal, signature and payment for confirmation,  customized production, test machine before shipment, balance payment and checking machine, package & delivery, installation and training, after-sale service and technical surpporting.
  • Q How about our payment terms?

    A 30% amount should be paid by T/T as prepay, the balance should be paid before delivery by T/T or irrevocable L/C at sight
  • Q How about delivery terms?

    A Delivery: 20-90 working days after receipt of advanced payment, various for different machines. The goods will be ready for delivery within 3-15 working days after receipt of full payment.
    Loading port: Shanghai
  • Q How about warranty terms and aftersale service?

    A Warranty period: 12 months
    Services and spare parts, free-of-charge service during warranty period
    Longlife service: We provide longlife service for sold goods, the buyers pay for spare parts after 12 months warranty time.
  • Q How about inspection?

    A When the machines finished, we will inform you to do inspection before shipment, we guaranty goods performance of all the sold goods. The buyer could come to our factory and test the material on finished machines.
  • Q How about installtion and equipment commission?

    A

    If the buyer requires, we could send technical team to buyer’s factory for installation and testing the machines. The buyer should pay for the visa, round way air ticket, food and room, salary usd100/person/day during this time.